The following Frequently Asked Questions have been compiled by our help-desk technicians, to help you troubleshoot your Kit Carson dial up connection and email issues. The majority of Kit Carson users use Windows-based computers. Most of the following FAQs are aimed at these users. We apologize to any Mac users who are unable to utilize this information. If you are unable to resolve any problem you have with your Kit Carson account, please call our office and one of our friendly staff will be happy to assist you.
Q. I can not connect on my dial-up connection.
1. Restart your computer.
2. Use your Dial up Connection to connect rather that your Browser
or Email icons.
3. Check the modem cord to make sure it is plugged tightly into the
phone jack.
4. Check your telephone line to make sure you have a dial tone.
Q. I can not connect on my dsl.
1. Make sure all cables are securely connected
2. Verify that the DSL phone cord you are using is directly connected
to your modem in the line connection.
3. Power-cycle your modem:Try turning off your modem or unplugg it
and your computer for 30 seconds.
4. Check the lights on your modem and if you dsl light is flashing call 18002477285.
Q. When I dial in, I get to verifying username and password, but it keeps asking me to enter my password.
A. Check to see if your Caps Lock is down. The login and password are case sensitive.
Q. It is still asking me for my password when I dial in. I checked the Caps Lock key and it is not on.
A. Go into your dial up connection. Open your Kit Carson icon and check the username and password. Retype them making sure you have entered them correctly.
Q. Windows says I am dialing but I don't hear any modem sounds.
A. In your connection dialogue box, click on "details". If it tells you there is no dial tone, then your modem is not really dialing. Check your telephone cord that runs from your computer to the wall jack to make sure that it is connected properly.
Q. The modem is dialing but it never reaches our modems.
A. How long is your telephone cord that runs from your computer to your wall jack? If it is over 20 feet, it may be too long. Move your computer and try a cord that is under 12 feet and see if that takes care of the problem.
Q. I cannot get my mail?
A. Check your server settings in the Properties/Preferences of your Email program. Make sure the incoming mail server reads: mail.kitcarson.net and the outgoing mail server reads: mail.kitcarson.net Make sure your username and password are correct.(username is entire email address)
Q. Why am I receiving some of my mail and not all of it?
A. If you have dial-up check if you a large attachment, i.e. picture. Use Kit Carsons Web mail program to retrieve it and discard it. Download to disk any large attachments you may have and delete them from the server. If not check your spam folder using the webmail to view if your message has made it to your spam folder.
Q. How can I stop junk mail?
A. Here are some suggestions. Also read the information we provide on Spam.
1. Do not reply back asking to be removed from the list.
2. Set up a separate email account with a free web based email service like yahoo for any online transactions.
3. Use your delete key and trash the junk mail