DIAL-UP CONNECTION PROBLEMS:

Q. I can not connect.

1. Restart your computer.
2. Use your Dial up Connection to connect rather that your Browser or Email icons.
3. Check the modem cord to make sure it is plugged tightly into the phone jack.
4. Check your telephone line to make sure you have a dial tone.

Q. When I dial in, I get to verifying username and password, but it keeps asking me to enter my password.

A. Check to see if your Caps Lock is down. The login and password are case sensitive.

Q. It is still asking me for my password when I dial in. I checked the Caps Lock key and it is not on.

A. Go into your dial up networking folder. Open your Kit Carson icon and check the username and password. Retype them making sure you have entered them correctly.

Q. Windows says I am dialing but I don't hear any modem sounds.

A. In your connection dialogue box, click on "details". If it tells you there is no dial tone, then your modem is not really dialing. Check your telephone cord that runs from your computer to the wall jack to make sure that it is connected properly.

Q. The modem is dialing but it never reaches our modems.

A. How long is your telephone cord that runs from your computer to your wall jack? If it is over 20 feet, it may be too long. Move your computer and try a cord that is under 12 feet and see if that takes care of the problem.

Q. I am getting connected but disconnected almost immediately.

A. Do a restart. If that does not take care of it, check your server types settings. In Windows go to "My Computer", double-click open dialup networking, do a right click on your Kit Carson icon, left click on "properties". On the page that opens click on the "Server Types" tab. Make sure that "Log on to network" is NOT checked. The only two things that need to be checked are "Enable software compression" and "TCP/IP". Click OK.

Q. Why do I get disconnected in the middle of doing something?

A. Here are some solutions and suggestions for problems you may be having.

1. If you are a Windows User, you may be disconnected due to a default setting that is in Dial-Up Networking. Go to My Computer/Dial-Up Networking, right click on your Kit Carson connection icon. Under where your modem is listed, click on configure, Go to the Connection tab and remove the check in the box Disconnect if idle for more than , Click OK.

2. If you have call waiting on your telephone, you must disable in your computer settings. If you are a Windows user do the following: Go to Settings/Control Panel/Telephony, check the box : To disable call waiting, dial and enter *70, Click Apply and OK.

3. Another cause can be a phone cord that is too long. Try to keep the cord 12 feet in length or under. Do not wrap up any extra, use only the size cord you need.